General Information

Further, the qualification incorporates the eight Batho Pele principles which were devised to guide the implementation of public service delivery. These principles are:
consultation; setting standards; increase access; ensuring curtsey; providing information; openness and transparency; redress and value for money.

Entry Requirements

NQF Level 4 qualification and/or equivalent experience in the public service.

Occupational Purpose

The purpose of this qualification is to prepare and equip Public Administrators with key skills and knowledge needed to effectively operate in the public sector. It is designed to
prepare these learners on how to manage, organise, and analyse the effects of government policies, and to use business and statistical tools to solve public sector challenges
in an ethical manner. Learners will develop skills in budgeting and conducting research.

The Occupational Certificate is aimed at enhancing the various key functional elements of the work of a Public Service Administrator, namely:

• Planning – working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise.

• Organising – the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective.

• Staffing – the whole personnel function of bringing in and training the staff and maintaining favourable conditions of work.

• Directing – the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the organisation.

• Coordinating – the all-important duty of interrelating the various parts of the work; OR the common thread that runs through all the activities of the organisation.

• Reporting – keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself/herself and his/her subordinates
informed through records, research, and inspection.

• Budgeting – with all that goes with budgeting in the form of planning, accounting, and control.